Frequently Asked Questions
Every organisation has different technology requirements, and every project presents its own challenges. Below are answers to some of the questions we are most often asked. If you have a question that is not covered here, please get in touch. We would be happy to discuss your requirements.
What types of organisations do you work with?
SolutionsDB supports organisations of different sizes across a range of industries, including retail, corporate offices, professional services, hospitality, logistics, education and commercial property. Whether you are planning a small technology upgrade or a larger business initiative, we tailor our approach to suit your organisation's needs and objectives.
Do you only work in Singapore?
No. While SolutionsDB is based in Singapore, we support organisations throughout Asia. Depending on the project, we can coordinate work across multiple locations and work with regional suppliers and specialist partners where appropriate.
What types of technology projects do you undertake?
We support a wide range of business technology initiatives, including office relocations, infrastructure upgrades, network implementation, wireless deployment, cloud migration, Microsoft 365 projects, business application implementation, technology procurement, vendor coordination, multi-site rollouts, retail technology projects and IT project management. If your project combines several of these areas, we can coordinate them as a single engagement.
Do you supply hardware and software?
Yes, where required. We can assist with sourcing technology through appropriate suppliers as part of a broader project. We also work alongside client-appointed suppliers if you already have preferred vendors. Our focus is on recommending solutions that best support your business requirements.
Can you work with our existing IT team?
Absolutely. Many projects involve close collaboration with internal IT teams. Our role is to complement your existing resources by providing project management, specialist expertise or additional implementation support where needed.
Can you work with our existing vendors?
Yes. Many organisations already have preferred suppliers, software vendors or support providers. SolutionsDB regularly works alongside existing technology partners, coordinating activities to ensure projects progress smoothly while maintaining clear communication between all parties.
Do you only manage projects, or do you also carry out technical implementation?
Both. Depending on the engagement, SolutionsDB can provide project management, technical implementation or a combination of both. Where specialist expertise is required, we coordinate experienced professionals while remaining your single point of contact throughout the project.
How early should we engage SolutionsDB?
The earlier, the better. Early involvement allows us to help with planning, budgeting, technology selection and risk identification before significant decisions have been made. However, we are equally comfortable joining projects that are already underway or assisting organisations that need additional support during implementation.
Can you help recover projects that are experiencing difficulties?
Yes. Some organisations engage SolutionsDB after a project has fallen behind schedule, encountered technical issues or experienced communication challenges between suppliers. We can assess the current situation, identify key issues and work with stakeholders to establish a practical path forward.
Do you support office relocations?
Yes. Office relocations often involve networking, internet connectivity, wireless infrastructure, meeting rooms, servers, end-user devices and coordination with multiple service providers. SolutionsDB helps plan and coordinate these activities so that technology is ready to support business operations from day one.
Do you support organisations with multiple offices or locations?
Yes. We regularly coordinate projects involving multiple sites, ensuring implementation standards remain consistent while maintaining communication across different locations and suppliers.
How long does a typical project take?
Every project is different. The timeline depends on factors such as project scope, technology requirements, supplier lead times and implementation complexity. During the planning stage, we work with clients to establish realistic schedules and provide regular progress updates throughout the engagement.
Can you assist with technology procurement?
Yes. We help organisations evaluate technology options, compare supplier proposals, coordinate procurement activities and ensure purchasing decisions align with project objectives and budgets.
Are you tied to any specific technology vendors?
No. SolutionsDB remains vendor independent. This allows us to recommend technologies and suppliers based on what is most appropriate for your business rather than being influenced by vendor commitments.
Do you provide ongoing support after a project is completed?
Yes, where required. Some clients engage us for a specific project, while others continue working with us for ongoing improvements, future initiatives or technology planning. Support arrangements can be discussed based on your requirements.
How do you charge for your services?
Every engagement is different. Depending on the nature of the project, services may be provided on a fixed-price basis, a project-based engagement or time and materials. We discuss commercial arrangements before work begins so that expectations are clear from the outset.
Is there a minimum project size?
No. We support projects of different sizes. Whether you require assistance with a targeted technology initiative or a larger multi-phase implementation, we are happy to discuss your requirements and determine the most appropriate approach.
How do we get started?
Getting started is simple. Contact us using the enquiry form on our website and provide a brief overview of your project or requirements. We will review your enquiry and respond within one business day to arrange an initial discussion.